When Returning your item, please use a Trackable Service, I cannot refund if the item is lost.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be clean and undamaged. It must also be returned with the original packaging and receipt.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or use the contact form on the website.
EXCHANGES
If you would like to exchange your Mutts Ear Mitts® for a different size, then please send me an email first at [email protected] or use the contact form on the website.
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When returning, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
NEED HELP?
Contact us at [email protected] or the contact form on the website for any questions.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be clean and undamaged. It must also be returned with the original packaging and receipt.
- There are certain situations where only partial refunds are granted:
- Any item that is returned more than 14 days after delivery.
- Ear Mitts with obvious signs of use.
- These Ear Mitts are not indestructible as with most items of clothing, therefore I cannot offer Exchanges, Replacements or Refunds for Ear Mitts that have clearly been torn or damaged having been caught on brambles, hedges or anything similar.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or use the contact form on the website.
EXCHANGES
If you would like to exchange your Mutts Ear Mitts® for a different size, then please send me an email first at [email protected] or use the contact form on the website.
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When returning, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
NEED HELP?
Contact us at [email protected] or the contact form on the website for any questions.